billing
Future tickets will preserve evidence, assignment, status changes, customer updates, provider responses, and appeal history.
Resolution Centre
How can we help?
Questions about a request, provider application or account? Tell us what happened, and we'll direct your message to the right team. Every ticket is logged and reviewed by a person.
Contact support
Submit a genuine support request now. It is stored, assigned a reference, and emailed to the operations inbox. If you are signed in, you can follow status changes and reply to operations inside the ticket from your workspace.
- Urgent safety issue? Contact local emergency services first — do not wait for Qleever.
- Include an existing request reference (QR-, WL-, RP-) if your issue relates to one.
- Privacy requests (access, correction, deletion) use the same form — choose the privacy category.
delay
Future tickets will preserve evidence, assignment, status changes, customer updates, provider responses, and appeal history.
damage
Future tickets will preserve evidence, assignment, status changes, customer updates, provider responses, and appeal history.
quality
Future tickets will preserve evidence, assignment, status changes, customer updates, provider responses, and appeal history.
cancellation
Future tickets will preserve evidence, assignment, status changes, customer updates, provider responses, and appeal history.
privacy
Future tickets will preserve evidence, assignment, status changes, customer updates, provider responses, and appeal history.
provider
Future tickets will preserve evidence, assignment, status changes, customer updates, provider responses, and appeal history.
Case lifecycle
openwaiting on providerwaiting on customerinvestigatingresolvedappealedclosed
Review moderation rules
- • Only reviews linked to completed bookings should be publishable.
- • Legitimate negative reviews remain visible when they meet policy.
- • Flags are limited to privacy leaks, harassment, spam, duplicates, fraud, or unverifiable transactions.
- • Human reviewers record a reason, allow provider response, and provide an appeal path.