At Qleever, we believe booking property services should be simple, transparent and dependable. Our commitment is to connect customers with professional service providers while maintaining clear communication, responsible service standards and a fair process for resolving concerns.
The Qleever Promise describes what we work to deliver on every booking. It is a statement of our service commitments — it operates together with the Terms & Conditions and the Cancellation & Refund Policy, and it does not limit any right you have under applicable law.
1. Clear expectations
You should understand the agreed scope and price before work is confirmed. Quotes on Qleever are itemized — what is included, what it costs, and how long the quote is valid. Nothing is booked automatically: a submitted request is never a confirmed job until you approve it and the appointment is confirmed.
2. Professional service
We expect every provider on Qleever — whether part of the coordinated workforce or an independent marketplace business — to act professionally, follow the agreed scope, and treat customers and their properties with respect. Providers are reviewed before they appear in the directory, and continued participation depends on maintaining standards.
3. Transparent communication
You should know where your booking stands. We keep you informed through your workspace — request status, quotes, confirmations and changes — and providers are expected to communicate material changes, like a delayed arrival, promptly. Messages stay on-platform so there is always a record.
4. Service quality
When a service does not meet the agreed scope, you have a clear way to say so. Report the concern through the Resolution Centre or a support ticket with your booking reference — we take quality reports seriously and track them against the provider’s record.
5. Fair resolution
Reported concerns are reviewed by a person, not just a form. We look at the booking record, the agreed scope, communications and any evidence provided, then determine the appropriate next steps — which may include a corrected visit, a remedy from the provider, or escalation. We explain the outcome to you.
6. Respect for your property
Providers are expected to handle your property responsibly and follow applicable safety requirements. Access instructions are shared only with the providers confirmed for your job through the authorization flow — never in open messages. Report damage concerns promptly and we will review them under the process in our Terms.
7. How a concern is handled
- Step 1 — You report the issue through the Resolution Centre or a support ticket, with your booking reference
- Step 2 — Qleever acknowledges your complaint and opens a review
- Step 3 — We examine the booking details, agreed scope, messages and evidence from the parties involved
- Step 4 — We determine the appropriate resolution based on the circumstances, our policies and applicable law
- Step 5 — You receive an explanation of the outcome and any next steps
8. What the Promise is not
We would rather be honest than overpromise. The Qleever Promise does not guarantee refunds, free re-cleans, specific arrival times, uninterrupted provider availability, or unlimited damage protection — outcomes depend on the circumstances and the policies linked above. What we do commit to is a clear process, transparent communication and a fair review every time.